02 9310 1999
Sydney furniture and appliances rentals

FAQs

  • Is there a minimum rental period?

    Renta Centre offers rental plans that start from a weekend hire period (for certain products), through to our standard 1, 3 or 6 month hire terms.*

  • I live in share accommodation – who is responsible for the rental items?

    The person who enters into the rental agreement is responsible for the rental items. Only one person can be on a rental agreement.

  • Can I apply online?

    Yes. Once you have chosen the product(s) you wish to rent using the online shopping cart, click on the apply now button (top right). This will take you to our online application form, which once completed will be sent to our Head Office and a consultant will contact you to confirm your order and delivery time.

    Alternatively, call one of our friendly Renta Centre consultants on (02) 9310 1999 who will assist you to select your items and apply over the phone.

  • How do I apply to rent if I can’t shop online?

    If you don’t have access to a computer to apply online, you can always apply by:

  • I do not have a perfect credit history, can I still rent?

    Our credit checking policy is quick and there is no need for a perfect credit history. At Renta Centre we believe in giving everyone an opportunity to rent. Contact us on (02) 9310 1999 (Monday – Saturday) to discuss your options.

  • Do I need to be at home for delivery?

    Yes, the person on the rental contract will need to identify themselves to our delivery professionals and provide them with directions on positioning and installation.

    If you live in a security building, residential college or student accommodation you may need to arrange access for our delivery professionals so they can deliver and install direct to your residence.

    Our delivery professionals will provide you with your rental paperwork.

  • What information do I need when applying?

    You will need:

    • Photo identification (a driver’s licence, passport, proof of age card, NSW photo card or other photo ID)
    • Residential address
    • Employer details
    • Landlord or Real Estate Agent details (if applicable)
    • Details of one personal reference not living at same address (preference mother/father), with their name, address and phone number
    • Australian telephone/mobile number
  • Do you deliver on weekends?

    Yes, we deliver on Saturdays.

    Collections can sometimes be arranged for a Saturday however surcharges apply. Please confirm rates with our friendly customer service team on 9310-1999.

  • How do I pay?

    We encourage our customers to setup an automatic periodic payment via credit card or via electronic funds transfer. This way, there are no missed payments and you receive the benefit of our on-time payment discount (i.e. late payments do not receive this discount).*

    Payments can be made via:

    Credit card: This is the simplest form of payment and the majority of our customers use this method. Simply give us your credit card details when we arrange delivery and we will do the rest for you. Payments are secure and your statement provides proof of payment. We accept Visa, Mastercard and American Express. Please note that American Express incurs a 3% surcharge. We do not accept Diners;

    Once off credit card payments: To make a one off payment simply click here and you will be redirected to our secure payment gateway. Fill in your contract/reference number (as found on the top right hand corner of your contract or payment info card provided at the time of delivery) and surname on the contract, credit card details and then click submit.

    Periodical Payment from your Bank Account or Internet Banking: Please use the banking details below to ensure your payment reaches our account at Westpac bank, Mascot branch. Note that we are currently not set up for BPay.

    Over the counter: We bank with Westpac. When we delivered your goods, you would have received an envelope containing a payment info card. The details on this card are for use at any branch of Westpac bank. The reference number identifies your account with us and will appear on our bank statement. You will receive a receipt, which we recommend you keep for record purposes.

    Our banking details (for periodical payments and over the counter payments):

    • BSB: 032 035
    • Account Number: 305 177
    • Account Name: Furniture Rentals Australia
    • Payment Reference: [Your reference number from the rental payment info card]
    • Amount: [Your monthly rental amount]
    • Date: [your monthly renewal date]
  • How does the risk protection plan work?

    If you take up risk protection, we will cover you for fire and theft of the product. Risk protection costs $3 per item per month. Please click here to view a copy of the risk protection form.

  • Will I be getting new or used items?

    Our rental items are provided to you in perfect working condition, however as we are a rental company, some of our items are new while others might have minor cosmetic imperfections. Please note that our rental items are not intended or rented for display purposes.

    Renta Centre provides rental goods for day to day use by its customers, so you can stand by our quality commitment and rent with confidence!

  • What do I do if the product breaks down?

    One of the many benefits of renting with Renta Centre is that if your product breaks down during your rental, we will service or replace it absolutely FREE.#

     

    #Excludes operator error or damage caused by customer

    Need it? Rent it!

  • What if I want to return my items earlier than intended?

    When you submit your rental application we ask you to provide an estimate of your hire period (1 month, 3 months or 6 months) – this enables us to calculate your rental rate. Longer hire periods attract lower rates. If you need to cut your hire period short, provided your rental payments are up to date, you have an early termination option under the terms and conditions of your rental agreement. Simply contact us on 02 9310 1999 to discuss your options. For more information, please refer to our terms and conditions here.

  • What if I want to return my items later than intended?

    You can elect to keep your items beyond your initial hire period. If you hire beyond your initial hire period, your rental contract becomes an indefinite period rental arrangement.

  • What if I want to rent other items or change my rental plan?

    If you are an existing customer of Renta Centre you can easily apply for additional rental items. Call us to discuss your options if you would like to hire additional items. If your circumstances have changed and you need to change your rental plan give us a call and we’ll work with you to find the best solution for your circumstances.

    Simply call Renta Centre on (02) 9310 1999 and let us tailor a rental plan that is right for you!